A little about us

Founded in 2000, Questback is a global leader in experience management that delivers a complete platform for collecting employee and customer experience data to help clients get ahead. We believe capturing and acting on experience data holds the power to transform organizations, resulting in continuous innovation and competitive advantage. With thousands of users serviced in 50 countries, Questback is the proven way to gain insights and power transformation through experience management.

What we offer

An environment that encourages growth and development.
Quick decision-making paths where you are seen and heard, and have a strong influence on the processes.
Support in entering the fascinating world of feedback by offering product and method training as well as regular coaching’s.
At Questback you will find more than just a place to work - motivated and cordial colleagues and a strong team spirit based on respect and trust.
Freedom to develop and unfold personally, lots of perspectives for the future!
Fun and cool company and team events
Central office location
And last (not really, we have plenty of more reasons as to why you should join us, but we can cover that in a casual chat later ) but not least: Cool colleagues in several offices across Europe

About the role

The Support representatives will have primary responsibility for the 2nd line support queue, the main tasks will include:

Handling customer inquiries in the first line via email, phone, or other communication channels.
Responsible for all inquiries directed to second-line support.
Supporting API/integration customers, conducting troubleshooting.
Conducting deeper troubleshooting of bugs and deviations on/outside Questback's platform, reproducing bugs, and responsible for logging bugs and other deviations to the development team.
Proactive coordination with other departments or teams to solve issues. Acting as a link between support and other departments.
Creating FAQs, guides, templates, and documentation for internal and external use.
Conducting courses/onboarding meetings internally or externally as needed.

If you’re a person who thinks this sounds exciting, then we believe you are also a person who has…

Experience from customer service.
Experience from testing software and reproducing bugs.

Required Qualifications

Strong communication skills, both written and oral, in Norwegian and English.
Knowledge of API/integrations.
Experience with using the Microsoft Office package.
Basic understanding of CSS.
Experience with Salesforce is a significant advantage, but not required.

Support Representative